Frequently Asked Questions

Express Pallets & Crates offers a wide range of timber packaging products including pallets, crates, dunnage, pipe retainers, and more. View our range here.

Yes, Express Pallets & Crates can manufacture custom products to meet your specific requirements. Contact us to discuss your enquiry.

Express Pallets & Crates use high-quality timber sourced from sustainable Australian plantations.

Yes, Express Pallets & Crates offers heat treatment for export products to comply with international shipping regulations.

Express Pallets & Crates provide delivery via Express Pallets & Crates’ own transport service, or they can be collected from their yard. Delivery fees may apply depending on the location and quantity of the order.

Yes, Express Pallets & Crates uses responsibly sourced timber from sustainable Australian plantations for their products, ensuring both quality and environmental friendliness.

To get a quote for products, simply fill out the quote request form on the Express Pallets & Crates website or contact their customer service team.

The standard pallets are available in the industry-standard sizes of 1165mm x 1165mm and 1100mm x 1100mm.

Yes, Express Pallets & Crates offers customisation services for the standard pallets, including modifications to the size, weight capacity, and timber type.

We offer various types of dunnage, including Green off Saw (GOS), Kiln Dried, and Packing Strips, which can be customised to suit your specific requirements.

We offer standard industry sizes of dunnage, including 75×75, 100×50, 100×75, and 100×100. However, we can also create custom dunnage to meet your specific size and specification requirements. View more on our dunnage range here.

GOS dunnage is sawn from logs and left unseasoned or un-dried, while Kiln Dried dunnage is dried in a kiln to reduce its moisture content. Kiln Dried dunnage is better suited for products that require extra protection against moisture and humidity.

Yes, we can heat treat our dunnage to comply with ISPM-15 regulations for export purposes. This treatment ensures that the dunnage is free of pests and diseases that can harm ecosystems and economies around the world.

Heat treatment is a process of heating wooden products to a specific temperature to eliminate pests and diseases that may be present. It is essential for wooden products that are intended for international shipping to comply with ISPM-15 regulations.

Yes, we provide heat-treated wooden products, including pallets, crates, and dunnage, to comply with international shipping regulations.

ISPM-15 is an international standard for phytosanitary measures that regulates the treatment of wooden packaging materials used in international trade. Compliance with this standard is necessary to prevent the spread of pests and diseases that can harm ecosystems and economies around the world.

Heat-treated wooden products will have a stamp or mark indicating that they have been treated and comply with ISPM-15 regulations. At Express Pallets & Crates, we ensure that all of our heat-treated wooden products are stamped and meet the necessary requirements.

No, it is illegal to export wooden products that are not heat-treated and compliant with ISPM-15 regulations. Failure to comply with these regulations can result in fines and other penalties.